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IT managers want operations managed by artificial intelligence

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A new survey has found that the majority of IT managers, 68% in fact, are working with or considering AIOps, or artificial intelligence for IT operations.

AIOps may help IT managers ‘differentiate between legitimate signals and inconsequential noise,’ according to the authors of a recent survey from OpsRamp. The survey finds nearly three-quarters (73%) are taking advantage of AIOps capabilities to gain more meaningful insights related to system alerts.

So, where does AIOps fit into the scheme of things? In a recent Forbes post, Janakiram MSV outlined the following potential use cases for AIOps.

Capacity planning

As enterprise workloads start to migrate to the cloud, cloud providers will continue to add new configurations, which will only increase the complexity. By applying AI, workloads can be mapped to the right configuration of servers and virtual machines. After running the workload in its peak state, AIOps can recommend the correct instance family type, storage choices, network configuration, and even the IO throughput of storage.

Storage management

By bringing AI to storage ops, mundane tasks such as calibrating disks and reconfiguring them are automated. Through predictive analytics, storage capacity is automatically adjusted by adding new volumes proactively. AI can tackle fundamental to advanced operations related to storage management.

Resource utilisation

With AIOps, administrators will rely on predictive scaling in which the infrastructure intelligently adjusts itself based on historical data. It will learn how to reconfigure itself based on the current and anticipated utilisation pattern.

Anomaly detection

AIOps can accurately highlight these outliers by pinpointing the actual source, which can help IT teams in performing efficient root cause analysis almost in real-time.

Threat detection and analysis

Advanced machine learning algorithms can be used to identify unexpected and potentially unauthorised and malicious activity within the infrastructure.

The OpsRamp survey shows 58% of respondents noted that AIOps would help extract signal from noise in a complex organisation. A majority (51%) said that up to half of all incidents were recurring. Meanwhile, 48% of respondents described their current alert volumes as too noisy, too high, or both.

The OpsRamp survey also finds AIOps is key to eliminating or reducing manual work. At least 74% of respondents wanted to use AIOps to automate tedious tasks. In addition, 66% of respondents indicated that AIOps would help improve root-cause analysis.

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