Manufacturer of uninterruptible power supplies (UPS) Riello UPS is now offering customers some new year cheer by introducing a standard five-year warranty.
From Monday 14th January 2019, all customers including IT resellers, data centre operators, electrical contractors, and facilities managers will automatically benefit from the extended warranty period on its entire range up to and including 3kVA.
The guarantee applies to new purchases of all Riello UPS single-phase units within the specified power range. Eligible products include the popular Sentinel Pro and Sentinel Dual (Low Power) online UPS ranges, along with the supplier’s line interactive and offline UPS units.
It covers any mechanical faults or failures during the first five years from purchase, significantly longer than the two or three-year warranty periods typically available throughout the critical power protection industry.
Leo Craig, general manager of Riello UPS, commented, “A UPS provides priceless protection against damaging IT downtime, so when a customer buys from us they’re placing huge faith that our products are up to such a crucial task.
“Warranties help provide that all-important peace of mind. Extending ours to a full five years clearly demonstrates the complete confidence we have in the exceptional reliability and long-lasting performance of our UPS systems. That’s because we design and manufacture all the units we stock, giving us ultimate quality control.”
The five-year warranty pledge is the latest in a series of aftercare services provided by the critical power protection specialist.
Riello UPS is the first UK-based UPS company to commit to both a guaranteed emergency response and fix time. Through its Diamond UPS maintenance contract, customers are assured of a four-hour response plus a promise the fault will be repaired inside a further eight hours.
Leo Craig added, “We believe in service level agreements with substance, so if we fail to meet either of those challenging timeframes, we’ll put our money where our mouth is and pay the customer compensation.”
In addition, replacement fans are automatically included in Riello UPS maintenance plans, unlike most other providers, while advanced thermal imaging is also featured as standard as part of all preventive maintenance visits (PMVs) too.