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Collaboration will enable integration of AI and IoT

Image: Adobe Stock / Connect world

Solutions provider Dialogic has teamed up with Epsilon, a privately-owned global communications service provider, to launch a fully managed and hosted carrier-class unified communications  as  a service (UCaaS) platform based on the award-winning Dialogic BUZZ Unified Communication platform.

The platform not only offers a single platform to address calling, conferencing, and collaboration, but also provides an API-driven, extensible architecture to enable the rapid integration of AI and IoT technologies.

According to an Epsilon statement, this powerful combination allows the easy incorporation of advanced functionality such as chatbots, call transcription, intent analysis, workflow automation, and fraud detection. The availability of this powerful functionality in a UCaaS platform will allow service providers and channel partners to offer carrier-class enhanced UCaaS services to their customers without the need for investment in infrastructure.

“Dialogic and Epsilon have enjoyed a long-term relationship and we are excited to join together in this venture and leverage the global reach and high-performance of the Infiny by Epsilon on-demand connectivity platform,” said Bill Crank, President & CEO of Dialogic. “Dialogic is working with Epsilon as a key network provider to help launch the BUZZ UCaaS platform.”

Epsilon will host the UCaaS platform in its global Tier-3 colocation facilities while extending connectivity to enterprises through its global connectivity services. BUZZ customers gain access to Epsilon’s connectivity and intelligent communications services, including Ethernet Data Centre interconnection, direct connectivity to the leading cloud and Internet exchanges, Internet and hybrid SD-WAN, as well as a comprehensive voice portfolio of enterprise-grade SIP trunking, inbound, porting and termination services.
Epsilon’s global network fabric is currently deployed in over 100 of the world’s leading data center hubs with direct connectivity to hundreds of cloud services, Internet exchanges, and network service providers.

“Epsilon is pleased to be working with Dialogic as the leader in the real-time communications space,” commented Jerzy Szlosarek, CEO of Epsilon. “Our shared vision in using cloud-centric software and an API-driven framework will offer service providers and channel partners an accelerated path to competitive and innovative UCaaS cloud offerings.”

UCaaS is one of the fastest growing markets and is experiencing extensive pressure to evolve and keep up with the latest collaboration trends, it is claimed.


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